- How to return or exchange an item?
- What to do if an item is faulty or has been damaged during delivery?
- How to change or cancel your order?
Returns & Exchanges
At times selecting just the right gift can be tricky. We want to take the worry out of gift-giving with by offering Not Socks Gift-Givers a 90 day gift guarantee.
New Zealand Orders
Our returns process is simple and hassle free. Just call or email us and let us know whether you would like to exchange the gift or receive a refund for the item’s value within 90 days of receiving the gift.
Please note: Unless the item is faulty, you will need to cover the cost of returning the gift to us.
If you choose an exchange for another item on our site, we will cover the cost of sending the new item to you.
Please note items must be in their original packaging and in excellent sellable condition to qualify for our 90 day gift guarantee offer.
Return items to Not Socks Gifts Ltd, Unit 2, 150 Cavendish Road, Christchurch 8051, New Zealand.
Corporate & Bulk Orders
Please note that for large orders where a special order has to be placed with our suppliers to get the stock, payment will be required in advance and our standard 90 day returns policy for change of mind will not apply. These orders will still be covered by Not Socks 90 day gift guarantee if items are faulty.
To allow for longer delivery times, international customers have 120 days to return and exchange an item. Gifts must be returned in their original packaging and in excellent sellable condition.
Please note: Unless the returned item is faulty, you will need to cover the cost of sending the item back to us, as well as sending an exchange back to you.
Refunds & Replacements
Each item is carefully selected and packaged, which means the vast majority of gifts arrive in fantastic condition. However, should you ever receive a damaged or faulty gift from us, please let us know immediately.
New Zealand Orders
We will send you a return form and a pre-paid courier bag to return the item to us, at our expense. All you need to do is carefully repackage the gift and arrange for the courier to collect it at a time and place that's convenient for you.
Once we’ve received and inspected the item, we will either provide a replacement or refund for the gift, as instructed by you.
If you paid via Afterpay, we will request the refund and this will then be processed by Afterpay. Refunds will either be removed from the total to pay in future payments, or refunded back on to your card depending on the amount that needs to be refunded back to you.
For overseas customers we will provide a refund of the faulty gift upon receipt and inspection. What's more, we will refund the initial delivery cost - we only ask that you cover the cost of returning the item back to us.
Order Changes & Cancellations
If for any reason you would like to change or cancel your order, you can do this up until the order has been dispatched.
If your order has already been dispatched, then please refer to our returns and exchanges process.