Your purchase can be sent directly to you or your gift recipient, whether they live in New Zealand or overseas.
Please see below for our delivery methods, times and fees.
Delivery Info
New Zealand Orders
We offer FREE standard delivery for all New Zealand orders over $100 and up to 5kg (product value only, gift wrap charges NOT included) delivered to a single address. Where orders weigh over 5kg we will only charge for the extra weight. For orders where products total less than $100 the delivery cost is $7.95.
In the case of Rural Delivery orders over $100, only the $3 rural delivery surcharge will be charged (see below for Rural Delivery terms).
Your order will be delivered quickly to you as all "in stock" items on our website are held in our warehouse, ready for immediate dispatch. Our delivery target for purchases made before 1pm weekdays is 3 to 5 working days (Monday to Friday).
Parcels are delivered Monday to Friday. Please see "Urgent Orders" below if you require a Saturday delivery.
New Zealand orders are tracked and delivered by NZ Post. When free delivery is selected, we use their non-signature required service so your order will be left at your door or in your letterbox if you are not home to receive it. If there isn’t a safe place, the courier will leave a calling card with details of how to collect your order.
If you would like to insure delivery, please read "Signature Required" below.
Urgent Orders
Should you have a gift emergency, we also provide an Urgent Delivery Service for urgent orders and Saturday deliveries. These nationwide orders are given priority and dispatched first.
Our Urgent Delivery Service takes 1-2 working days for non-rural orders placed before 1pm weekdays and costs $12.95 (maximum weight 5kgs).
Our Urgent Saturday Delivery is available for non-rural orders placed on Fridays only before 1pm (maximum weight 5kgs). Please note, Couriers will not deliver to any business addresses on Saturdays so you must send your order to a residential address to use this service.
If you would like to insure delivery, please read "Signature Required" below.
Signature Required (Insured Delivery) - $2 per shipment
If you don't want the courier to leave your parcel unattended please select the signature required option. This is especially recommended at Christmas time when parcel theft is at peak, or for high-value orders.
Not Socks will insure the delivery of all parcels sent on a signature service. If a recipient at the delivery address does not receive the parcel we will replace it at our cost or refund it in full if replacing the order is not an option. If a non-signature service is selected instead, neither Courier Post nor Not Socks are liable for parcels that are stolen, damaged or lost after an order has been delivered to the correct address.
Rural Delivery
There is a $3 additional charge for delivery on orders going to rural addresses. This includes our free delivery offer: rural orders over $100 are not charged the standard delivery fee, but are charged the $3 rural delivery surcharge.
PO Box Deliveries
Yes, you can choose to have small parcels delivered to a PO Box address. However, if you have a physical address available, we strongly advise you use this instead. Not Socks is not liable for any parcels returned to us because the courier is unable to deliver to the PO Box specified.
Click & Collect (Christchurch Only)
Combine the convenience of ordering online and the flexibility of picking it up at a time that suits you during the business day. Simply order by 1pm Monday to Friday, select 'Click & Collect' during the checkout process (i.e. on the checkout page after your have entered your billing information and contact details) and your order will be ready for pick-up within 24-48 hours. You will receive a shipment notification via email confirming that your order is ready for collection.
Our office is open Monday to Friday, 8:30am to 5pm and is located at Unit 2, 150 Cavendish Road, Casebrook, Christchurch. Please bring a copy of your Order Confirmation (which will be emailed to you immediately after you place it) when you come to collect it.
Orders paid by bank transfer can take 2 to 3 days to be processed by the bank, so may delay your order. As mentioned above, we will email you as soon as your order is ready for collection.
Please note that orders not collected within 14 days will be automatically refunded.
Feel free to contact us if you have any queries.
International Orders
International orders are shipped by New Zealand Post’s International Economy Courier service. Therefore, you will have the security, efficiency and quality handling of a tracked international courier service.
For orders less than 2kgs, delivery costs are:
- Australia – $24.95 (24hr dispatch weekdays)
- All other international destinations – $49.95 (Currently unavailable)
We will notify you if your order is over 2kg and will cost extra to send overseas. If so, you will have the right to cancel or change your order as you choose.
Target delivery time for Australia is 3 to 8 weekdays. All other overseas orders are 5 to 15 working days.
Note we do not ship to freight forwarding companies.
Additional Charges on Overseas Orders
Our prices do not include import fees, duties, tariffs, taxes or other import charges which may be payable in other countries. So please be aware that your order may incur these additional charges which the recipient will be responsible for paying.
Pre-Ordering Items at Not Socks
The advantage of pre-ordering at Not Socks is your ability to reserve products before they arrive at our warehouse.
Our pre-orders work just the same as regular orders, except you will receive your order as soon as the product arrives at our warehouse or is officially available for sale.
We only ever put an item on pre-order when delivery is guaranteed. That's why the vast majority of our pre-orders have a delivery date of 1 to 2 weeks, rather than several weeks or months.
If you're paying by credit card your card will be charged when you place your order. Alternatively, if you're paying by internet banking please ensure you’ve made payment at least a couple of days before the item is due.
Note pre-orders are also covered by our 90 day returns policy. So you have three months from the day of delivery to return the item in its original condition and packaging for an exchange or refund - no questions asked.
Special Delivery Instructions
Please double-check your delivery information. Let us know during checkout in the comment box whether you have any special delivery instructions. If your order is returned to us due to incorrect or incomplete delivery details, we will happily re-send it to an updated address for you, however another delivery charge will apply for this.
Also, please feel free to contact us if you have any questions or queries.